Contact
For support, privacy requests, or product questions, reach the Circa team directly.
This inbox is the main point of contact for support, safety concerns, privacy requests, account deletion requests, and general product questions.
What to include
- Your Circa username or the email tied to your account.
- Your device model and iOS version if the issue is technical.
- A short description of the circle, area, or problem you saw.
Support topics
Contact Circa if you need help with sign-in issues, account access, location permissions, moderation concerns, bug reports, feature questions, or requests related to your personal data.
If you are reporting a safety issue, include as much specific context as you can, such as usernames, timestamps, screenshots, and the name or location of the circle involved. More detail generally leads to faster review.
Privacy and account requests
If you want to access, correct, or delete account information associated with Circa, send your request from the email tied to your account when possible. That helps verify the request and reduce delays.
For deletion requests, include the username or account email you used to sign in. If more information is needed to confirm ownership, Circa may ask for limited follow-up details before completing the request.
Response window
A reasonable target is to respond within three business days for support and privacy requests. Urgent safety issues should be prioritized sooner.
Response times can vary based on volume and the type of issue. Account recovery, privacy, and safety reports may require additional verification before a request can be closed.
Before you email
Check that the app is updated to the latest version available to you and that iPhone location permissions are set the way you expect. A large share of access and visibility questions come from location settings, stale app builds, or mismatched account emails.